FAQs

If you have a question and don’t see it answered in our FAQs, please call us at +357-22871110 or email us at online@skincy.com

You can sign up on SkyMD by using one of the following methods. Click the SEE A DOCTOR button in the upper right corner at the top of this page. You can also download our mobile app, which is available on iTunes and Google Play stores. If you encounter any issues or have questions, please contact us at 858-900-2766. You will receive a confirmation email upon completion of registration.

Bottom line: We won’t give up on you, and will refer you to one of our partner dermatologists. SkyMD dermatologists are board certified and are able to evaluate any skin disease or condition, however some skin diseases require an in-person consultation. Telemedicine is still a great way to start the medical evaluation process, though. At SkyMD, we strive to provide the continuity of care sometimes needed for the patient and will refer you to a local clinic, if we feel that is best for you. In particular, if one of our doctors observes something in your visit that needs to be treated in-person, such as a suspicious mole needing a biopsy, or a wart needing to be frozen off, or some similar dermatology procedure, we will help you find a local clinic or doctor that can better assist you. Our doctors are surrounded by a fantastic support staff of medical assistants that can coordinate with one of our clinic partners to get you scheduled with an in-clinic dermatologist that can continue your care.

Generally, you do not need to schedule a video call with your dermatologist to complete the evaluation. A video is useful with more complex cases, and we do require a video conference to consult about prescription side effects, like those possible when prescribing Accutane for acne.

We respond as quickly as we can We aim to respond to all new patient cases in less than a few hours. Once we respond, we will most likely have questions for you, so be ready for those. Online Doctors are thorough! Make sure your phone notifications are turned on and active and that you are checking for emails from us. After we ask and answer questions, both ours and yours, most cases are completed in under 24 hours, depending on the complexity of the case. If a case is more complex, it may take longer than 24 hours to be completed, due to the amount of detail the dermatologist will require, and provide.

Online Skin Doctor provides a newer way to see a doctor, called telemedicine, where the patient can stay home and interact with their doctor through a mobile app or website. Specifically, we are a medical group of dermatologists (skin doctors), that evaluate, diagnose, and treat skin diseases found on patients. Our group of doctors is accessible from your home, work or anywhere you choose 24 hours a day, 365 days of the year. Board certified dermatologists treat any non-emergency dermatology condition, and you should always drive to an urgent care or emergency room (ER) if you feel you are experiencing a medical emergency. Our doctors evaluate your skin condition, diagnose your symptoms, create a treatment plan specific to you, and may prescribe medications to the pharmacy of your choice. We follow our patients through the treatment plan and consider you a long term patient of our national group practice.

Short answer? Yes! They are the same people, in fact. All dermatologists are certified to practice medicine. Practicing medicine through the internet is exactly the same as practicing medicine face-to-face. Telemedicine also allows our dermatologists to reach patients in more remote areas or see people who are too busy to come into our clinic.

Our platform works by uploading photos of your skin condition. Online Skin Doctors dermatologists will evaluate your skin condition by reviewing your photos and medical history. To start a new visit, take a photo of your skin condition and upload it. Then, let your physician know some basic information, such as how long your skin condition has persisted or if you are using any medication to treat it. After that, just sit back and wait for your dermatologist to contact you regarding your evaluation and treatment plan. You will be able to chat back and forth with your dermatologist.

You can start using Online Skin Doctors immediately! The first step is to register a new account, which is completely free. Then, start a new patient case or visit, like a regular doctor’s appointment, but without the wait! If you are required to pay, you will only be asked for your credit card information when you visit with one of our dermatologists. Important Tip: Make sure to fill out your medical history profile to better prepare Online Skin Doctors dermatologists.

Online Skin Doctor services are available to patients located in Cyprus! We are working very hard to provide access to the whole population in Cyprus, as quickly as we can!

SkyMD is available all the time! You can submit a visit on SkyMD 24 hours a day, 7 days a week, 365 days a year, and even on holidays. Use SkyMD anytime you have a non-medical emergency skin disease or condition. In the event of an emergency, you should always call 911 immediately.

Online Skin Doctor welcomes all patients in Cyprus! Our service is especially convenient for patients with a busy schedule or those who have difficulty scheduling an appointment with their dermatologists. We also work with lots of patients who have disabilities that make it difficult for them to visit their dermatologist in person.

Online Skin Doctor are board-certified dermatologists who can see patients of all ages! For minors, a parent or guardian must first register on our platform, complete the necessary information and get back our evaluation.